I've been an, almost daily, user of ShotPut since 2013 and have always had a great experience. Thank you for building a quality product and more so for taking care of your customer's concerns in situations like this!
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Imagine Products, Inc. ® is a registered federal trademark Reg. No. 4,711,231
Mac is a trademark of Apple Computer, Inc., registered in the United States and other countries. Windows is a trademark of Microsoft, Inc., registered in the United States and other countries. ShotPut Pro™, ProVu™, ShotSum™, PreRoll Post™, myLTO™, and PrimeTranscoder™ are trademarks of Imagine Products, Inc. FFmpeg is a trademark of Fabrice Bellard, originator of the FFmpeg project. LAME is a separate library to which ffmpeg links, their website is here: http://www.mp3dev.org. MagStor™ is a trademark of MagNext ltd. All other trademarks are property of their respective owners.