| Frequently Asked Questions by Category (view all) | 
| Q: | The software reports an error when I try to "Check for Updates" from within the application? | 09/03/2009 | | A: | Our web servers changed in July 2009. Software purchased prior to that are trying to connect to non-existent servers. You must manually update (or purchase an upgrade) to the current version software to connect to the current servers.
To do that, Log In to your account as a "Returning Customer" using your email.
If this is your first time accessing the new web site you'll need to click the link for "Forgot your password?" and temporary one will be emailed to you.
Once logged in, click the "My Account" link at the top of the page.
You can make changes to your account information (address, password, etc.).
Click the dark blue link to "View My Serial Numbers". Software downloads are on the right of each active serial number.
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