Frequently Asked Questions (view all)

Q:I Can't Activate!03/13/2018
A:Activation requires two-way communication between your computer and our server to register the software for use. Run the application and choose Activate via Internet. Enter your account email and password, (or the account wide serial available by logging into My Products page on the website). Or enter the product serial number if one has been provided.

Restrictive FireWalls or other obstacles may prevent a connection. If this happens you'll receive a message such as "Cannot Connect to Server".

For manual activation, click the MANUAL activation and follow the instructions.

The software allows only one computer per license to be activated at a time.

If you're upgrading to a new computer, refer to the "How do I move the software from one computer to another?" FAQ in this list. Simply deleting it from your computer will not release the serial number for use elsewhere. You may always check the activation status of your serial numbers by logging into My Products page.

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